Contacting the Asbestos Fund

afa.nl@fedris.be

+32 2 272 23 30

vergoeding@fedris.be

02 272 24 90

social@fedris.be

 02 272 28 10

info.afa@fedris.be

+32 2 272 20 70

Do not wait long, and certainly not more than a year, to inform us by completing the form below. Make sure all required fields (marked with an asterisk) are filled in.

You can also reach us by phone at 02 272 21 00, by email at klachten@fedris.be, or by writing to:
Complaint Coordinator, Fedris – Asbestos Fund, Sterrenkundelaan 1, 1210 Brussels.

What complaints can you address to us?

• You received incomplete, incorrect, or unclear information;

• You were poorly received, or the behavior of one of our staff was inappropriate;

• You are dissatisfied with the speed or availability of our services.

These complaints relate to the services provided by Fedris.

Complaints we cannot handle:

• Anonymous complaints;

• Complaints about services or decisions older than one year;

• Complaints about a decision in your file (in that case, you can contact the labour court);

• Complaints about regulations and their interpretation;

• Complaints about matters for which the AFA is not competent.

More information can be found in our leaflet “Not satisfied?”

We will confirm when we have received your complaint and respond to it within 15 working days.

If your complaint does not lead to the desired resolution, you can contact the Federal Ombudsman.

Questions about your file? Please contact the department listed in your letters.

Under the new General Data Protection Regulation (GDPR) of the European Union, we inform you about how the AFA uses your data and which rights you can exercise regarding that data.

communication@fedris.be

+32 2 272 21 20